Cancellation & Refunds

Cancel more than 72 hours before the scheduled capture and any advance is refunded in full.

Cancel within 72 hours and we may retain a portion of the advance, to cover the reserved slot and travel already committed.

If our team cannot gain access at the scheduled time, or the space is not in the agreed condition, the visit is treated as a late cancellation. We will always try to reschedule first.

If we cancel, you receive a full refund of anything paid.

Because each capture is produced specifically for your property, work already delivered is not refundable.

If a delivered capture does not meet what was agreed in the quotation, tell us within 7 days and we will reshoot or reprocess at no charge.

Approved refunds are returned to the original payment method, normally within 7 to 10 working days. Write to [email protected] to begin a request.

You can cancel a Gateway Studio licence within 7 days of purchase for a full refund, provided its licence key has not been activated on any computer. The licence is revoked when the refund is made.

Once the key has been activated on any computer, the licence is not refundable, with one exception.

If Gateway Studio does not run on a computer that meets the system requirements published on the Gateway Studio page of this website, tell us at [email protected]. If we cannot make it run within 14 days of your report, we refund the licence in full and revoke it.

A yearly update plan is not refundable once paid, except where the charge was a duplicate or made by mistake.

If you are charged twice for the same purchase, or charged by mistake, the extra or mistaken charge is always refunded in full — whether it was for a licence or an update plan, and whether or not the key has been activated.

Approved refunds are returned to the original payment method through Razorpay, usually within 5 to 7 working days of approval. To ask for one, write to [email protected] with your order or payment ID.