Service Delivery

We supply a digital service. No physical goods are dispatched, so no shipping charges apply.

Work from supplied models or renders normally begins within 2 to 3 working days of a confirmed quotation. Where an on-site capture is required, the visit is normally scheduled within 5 to 10 working days, subject to location and availability.

Reconstruction and optimisation typically take a further 3 to 7 working days. Larger properties take longer, and we will confirm the expected date when the shoot is booked.

Delivery is by email, containing a viewing link and, where applicable, an embed snippet for your own website. Where you have chosen the standalone option, the capture file is supplied as a download.

Tell us at [email protected]. Faults in a delivered capture are corrected at no charge.

Your licence key appears on screen as soon as your payment is confirmed, and is emailed at once to the address you gave at checkout. If the page closes before the payment is confirmed, the key still reaches you by email once it is.

When you renew an update plan, the new year is added to your licence as soon as the payment is confirmed, and a confirmation is emailed to you.

The email contains the download link. The setup downloads only the parts you choose: under 1 GB for scanning only, and up to about 12 GB with both AI engines. How long that takes depends on your connection.

Install it, open it, and enter your key when it asks. This needs an internet connection once; after that the software works offline.

If your key or the download link has not reached you, check your spam folder, then write to [email protected] with your order or payment ID and we will resend it. If the software will not install or run, write to the same address and we will help. If it cannot be made to run on a computer that meets the system requirements, our Cancellation & Refunds policy applies.